Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on Half Dead Skateboards's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Half Dead Skateboards's web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Half Dead Skateboards at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on Half Dead Skateboards's web site are provided "as is". Half Dead Skateboards makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Half Dead Skateboards does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Half Dead Skateboards or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Half Dead Skateboards's Internet site, even if Half Dead Skateboards or a Half Dead Skateboards authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Half Dead Skateboards's web site could include technical, typographical, or photographic errors. Half Dead Skateboards does not warrant that any of the materials on its web site are accurate, complete, or current. Half Dead Skateboards may make changes to the materials contained on its web site at any time without notice. Half Dead Skateboards does not, however, make any commitment to update the materials.
Half Dead Skateboards has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Half Dead Skateboards of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Half Dead Skateboards's web site shall be governed by the laws of the State of Vermont without regard to its conflict of law provisions.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
TERMS AND CONDITIONS
Please read the following Terms and Conditions of Use Carefully Before using this Website.
All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law.
Payment Systems and Procedures
Methods of Payment Accepted
- American Express
- Debit Cards (deducts from your bank account)
COD Orders are not accepted.
PayPal is our primary payment system as of September 2013. You can use PayPal to pay for your order using conventional credit cards so long as you have a PayPal account.
We’re a skater owned and run company, and we expect the vast majority of our customers to be nothing but cool and honest in their dealings with us. That being said - there are some red flags which present a high risk, so we have special procedures for them. One such situation is foreign customers wanting to pay via credit card not issued in the USA. We will accept credit cards which have been issued by banks outside of the United States PROVIDED THAT YOU CONTACT US PRIOR TO YOUR ORDER AND WE MONITOR THE ORDER PROCESS FROM START TO PAYMENT. Once funds are confirmed the product will be released to shipping immediately. Shipping fees will also vary widely for international orders, and we reserve the rights to charge overages on shipping according to the UPS rates applying.
Declined Payments on Credit Cards
You may need to contact your bank for additional information about declined payments. Phone number can be retrieved on back of card.
To resolve payment issues, contact your bank about:
- Authorization to proceed with activity flagged by the bank as unexpected (including first time orders and high value purchases).
- Daily withdrawal or purchase limits.
- Payment authorizations, reserved funds and charges.
- Note: Some banks have been known to hold these authorizations for 7-10 business days. Your funds have not been released to Half Dead Skateboards LLC; they are simply being held in suspense by your bank and will be returned.
AN IMPORTANT NOTES ABOUT DEBIT AND CREDIT CARD
When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 7-10 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped.
When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
Tax will be applied to your order if your shipping address is in VT. We don’t know the exact amount of tax until your order ships. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.
Special Conditions for International Orders
For international orders, each customer shall be solely responsible for all customs fees, brokerage fees, or any other applicable fees assessed on orders shipped to other countries. All customers are held responsible for knowing which products are legal in your city, state, province, or country. Half Dead Skateboards LLC is not liable for any product shipped out of the country that is in violation of any law, rule or regulation. Please check with your local, state or national government to get all information regarding the products you are planning to purchase.
The entire content included in this site, including but not limited to text, graphics, site design, logos, icons, images or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Half Dead Skateboards LLC. The collective work includes works that are licensed to Half Dead Skateboards LLC. Copyright 2013, Half Dead Skateboards LLC ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. Any other use, including but not limited to the reproduction, distribution, display, modification, republishing, uploading, or transmission of the content of this site is strictly prohibited, unless authorized by Half Dead Skateboards LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All trademarks, service marks and trade names of Half Dead Skateboards LLC used in the site are trademarks or registered trademarks of Half Dead Skateboards LLC. The use of any trademark or service mark without the express written consent of Half Dead Skateboards LLC is strictly prohibited.
Disclaimer and Limitation of Liability as to Shipping Errors
Half Dead Skateboards LLC is not perfect, and will make mistakes. Although we work very hard to prevent errors when filling orders, the fact that we employ human beings to pick, pack and ship orders makes errors unavoidable. If we do ship the wrong product to you or leave out a certain product from a package, our procedure and policy for resolving the problem is the following: Half Dead Skateboards LLC will verify that an item was left out of a package. If we clearly see that an item has been left out of the package, we will ship the item to you at no charge using the most efficient shipping method available. We would gladly upgrade your service to ensure that you receive the item by a specific date if you are willing to pay the difference in shipping costs between the most efficient shipping method and your new requested shipping method. It is YOUR RESPONSIBILITY to contact HDS immediately on receipt of a shipment which differs from that expected.
This site and the materials and products on this site are provided "AS IS". The products manufactured by Half Dead Skateboards LLC on the site come with a manufacturer warranty. Warranties for non-HDS manufactured products are NOT handled through Half Dead Skateboards LLC. If you are concerned with the warranty of a particular item, contact the manufacturer prior to purchasing the product. To the fullest extent permissible pursuant to applicable law, Half Dead Skateboards LLC disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Half Dead Skateboards LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Half Dead Skateboards LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
Half Dead Skateboards LLC expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. Half Dead Skateboards LLC shall not be liable for any special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products, even if Half Dead Skateboards LLC has been advised of the possibility of such damages. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Half Dead Skateboards LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Half Dead Skateboards LLC shall issue a credit to your credit card account in the amount of the incorrect price.
Half Dead Skateboards LLC (HDS) website at www.halfdeadskateboards.com is a manufacturer direct online retailer. When you place an order, HDS will ship your order directly from our warehouse in South Burlington VT.
Internet Orders Only. Telephone, Postal Mail, Fax, and Email orders are not accepted.
All orders placed within the state of Vermont can be picked up at our one and only physical location. Our business address is:
Half Dead Skateboards LLC (HDS)
172 N Twin Oaks Terrace
South Burlington, VT 05403
All customers that select the "Manual delivery within 30 miles of Burlington VT" shipping method, will be contacted by phone or e-mail within 24-48 hours to confirm the order delivery details and schedule.
Half Dead Skateboards LLC will wait 10 days for a response regarding scheduling of manual delivery. If there is no response after 10 days, the order will be switched to the least expensive shipping method and the order will be charged accordingly. Once the shipping method has been changed and the funds have been collected, then the order will be shipped.
Half Dead Skateboards LLC uses the two (2) currently most economical sources for shipping, UPS and USPS and live shipping rates can be found upon checkout when products are added to the shopping cart. Most orders are shipped out within 24 - 48 hours upon placing an order. Under special circumstances, this time line may be increased due to special orders or inventory inconsistencies. Shipping insurance is NOT offered for any shipments. Any damage or loss to packages that occur in route to customer destinations must be dealt with directly through the carrier. The carrier is the company which assumed responsibility upon pick up of a package from Half Dead Skateboards LLC facilities. Half Dead Skateboards LLC will help in assistance of resolution but is in no means held responsible. You must purchase shipping insurance for our customer support to file a claim with the shipping company. All transit times are based off carriers estimated delivery schedules. In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these circumstances, the carrier nor Half Dead Skateboards LLC can be held responsible and thus cannot offer any type of compensation.
UPS does offer tracking information on all services. The information may be delayed up to 24 hours due to the UPS updating process. All packages shipped via USPS do not have a tracking number. They only have a delivery confirmation number which is updated upon delivery.
Additional Lead Times for International Orders
Please note that certain countries require us to physically drop off packages at the postal facility. Due to this process, it can delay an order between 5-7 days. If the tracking number provided is not updated within 2-3 days after the order is placed then this may be the case and please allow us the full 5-7 days before requesting any further information.
Regarding all pre-ordered items, any order placed for such items will be processed immediately for verification of funds. Once the funds have been collected, the order will be processed and moved to a partially back ordered status. *Note* If the order contains more than just the pre-ordered item(s) then, as a courtesy, Half Dead Skateboards LLC will ship out all of the in stock items right away. This does not apply to international customers.
There is additional information related to pre-orders on the item description page. We update that information according to the manufacturer’s latest expectancy date; in most cases they are unable to have a firm release date. Based on this information we cannot be held responsible for "misleading" time frames since those change on a weekly basis.
Any orders placed with a pre-ordered item will be held and shipped complete. If for any reason you wish to cancel a pre-ordered item or an entire order with said item included, then there will be a 5% restock fee assessed on the pre-ordered item only. We are in constant contact with all of our vendors and do our best to supply all of our customers in a fair and timely manner.
As a courtesy to all of our customers, Half Dead Skateboards LLC offers split orders at no charge. If an order is placed that has an item(s) that is out of stock or on pre-order, then we will ship what’s available and split the balance. The remaining item(s) will ship as soon as they are released and/or reach our facility. Half Dead Skateboards LLC will pick up the cost for shipping the split order and the shipping method will be to our discretion.
Thank you for shopping at Half Dead Skateboards LLC. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following:
Any item taken in for return must be brand new, factory sealed and unused.
There are no returns on any Special Order Items.
Returns must be received within 30 DAYS of placing your order.
If your item is eligible for return, please call Half Dead Skateboards LLC at (802) 870-3433 (M-F 8AM-5PM EST) for an RMA number. If a return is shipped back to Half Dead Skateboards LLC with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When calling for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account with a 15% restocking fee, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
With the RMA number clearly written on the outside of the package, please send your return to:
Half Dead Skateboards LLC
172 N Twin Oaks Terrace
South Burlington, VT 05403
Note: Returns take between 3-5 business days for completion.
Half Dead Skateboards LLC sells many custom items which we label as SPECIAL ORDER items. These items are built to order and are built specifically for that customer to accommodate their request. All sales for SPECIAL ORDER items are final. Half Dead Skateboards LLC does not stock these items on hand and instead orders these items to be custom built the moment that an order is placed for that item. Because of this process, orders can take anywhere from 2-4 weeks until they are shipped out. There are no returns, cancellations, or refunds on any SPECIAL ORDER item. If a domestic order has a SPECIAL ORDER item along with regular items then the order will be split. All of the standard items will ship out right away and the SPECIAL ORDER item will be shipped separately once it arrives. For international customers, the entire order will be held until the SPECIAL ORDER item has arrived. If a SPECIAL ORDER item is defective then please contact the manufacturer directly for assistance. All SPECIAL ORDER items are covered by a manufacturer warranty.SHIPPING AND HANDLING CHARGES
Please refer to the shipping information located here.
To return any products, you need to obtain a return number.
You have 30 days to return your merchandise, if you are dissatisfied for any reason, for a refund of the merchandise value. Returned items must be in their original packaging and in new and unused condition. Once you return the merchandise, you can also track your return and refund from your account.
Exchanges are not accepted.
Please Note: Returns can take up to 10 days to process once the items are received. Your credit card will be credited. Your card will be credited within 3-5 days after your return is processed.
CREDITS AND REFUNDS DUE
Any credits on your account with us will be refunded using the same payment method used to place the order. For example, if the order was paid by credit card, we will credit your credit card account. PayPal orders will receive a credit to their PayPal account.
We do not allow backorders.
ORDER QUESTIONS OR CHANGES
PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable. We reserve the right to refuse any sale at any time.
You agree to indemnify, defend, and hold harmless Half Dead Skateboards LLC, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of www.halfdeadskateboards.com services.
Warning: Skate safely!
For best protection wear a safety certified helmet, as well as knee, elbow, wrist protection and flat soled shoes. Skateboarding is a dangerous activity. Avoid high speeds and going down hills. Even at low speeds, serious injury or death can occur.
Use of safety gear, taking lessons, riding responsibly within your skill level and abilities, as well as using common sense, can all reduce the risk of serious injuries or death. Know how to stop your skateboard before you start skating. Never hitch a ride from a car, bus, truck, bicycle or vehicle. Follow all traffic and pedestrian rules. Stay out of water and check all nuts and bolts, from time to time, for proper adjustment and tightness.
Skateboarding accidents happen, so you should always know what to do in emergency situations. Don't panic. Call 911 for medical assistance or an ambulance.
SAFE AND SECURE SHOPPING
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.
PRIVACY PROTECTION FOR CHILDREN
In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.
With all that being said - THANK YOU for shopping with Half Dead Skateboards. We truly appreciate each and every customer and issue huge karma points for your support of this skater owned and run company. We try to stick to products made in the USA, using skater owned and run companies like us. It just makes sense.
Half Dead Skateboards LLC 2013.